{"id":216920,"date":"2025-08-30T10:03:22","date_gmt":"2025-08-30T16:03:22","guid":{"rendered":"https:\/\/hydroenterprisesllc.com\/?page_id=216920"},"modified":"2026-01-16T08:10:32","modified_gmt":"2026-01-16T14:10:32","slug":"aftership-help-center","status":"publish","type":"page","link":"https:\/\/zinprint.com\/us\/aftership-help-center\/","title":{"rendered":"AfterShip Help Center"},"content":{"rendered":"<h1 data-path-to-node=\"3\">Can I cancel or change my order?<\/h1>\n<p data-path-to-node=\"4\"><b data-path-to-node=\"4\" data-index-in-node=\"0\">Yes, we offer a 12-hour grace period for all orders.<\/b><\/p>\n<p data-path-to-node=\"5\">You can change or cancel your order <b data-path-to-node=\"5\" data-index-in-node=\"36\">free of charge within 12 hours<\/b> of placing it. This includes modifications to:<\/p>\n<ul data-path-to-node=\"6\">\n<li>\n<p data-path-to-node=\"6,0,0\">Item size or color<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,1,0\">Product quantity<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,2,0\">Shipping address<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"7\">How to request a change:<\/h3>\n<p data-path-to-node=\"8\">To ensure your request is processed before production begins, please email us immediately at <b data-path-to-node=\"8\" data-index-in-node=\"93\">support@amyembery.us<\/b> with the subject line: <code data-path-to-node=\"8\" data-index-in-node=\"137\">[URGENT] Order Change\/Cancellation # (Your Order Number)<\/code>.<\/p>\n<h3 data-path-to-node=\"9\">Important Note:<\/h3>\n<p data-path-to-node=\"10\"><b data-path-to-node=\"10\" data-index-in-node=\"0\">Outside the 12-hour deadline, we will no longer be able to cancel or modify your order.<\/b> At this stage, your order has already been moved into our automated production system or is being prepared for shipment.<\/p>\n<p data-path-to-node=\"11\">Once an order is in transit, it cannot be rerouted or stopped. We appreciate your understanding in helping us maintain our fast fulfillment times.<\/p>\n<div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-216911\"><form id=\"wpforms-form-216911\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"216911\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/us\/wp-json\/wp\/v2\/pages\/216920\" data-token=\"826726caa647291b8726490bb2326a99\" data-token-time=\"1776573160\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-hidden\" id=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-216911-field_1-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-216911-field_1\">Order Number <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-216911-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" placeholder=\"e.g: #FVJ-123456\" aria-errormessage=\"wpforms-216911-field_1-error\" required><\/div><div id=\"wpforms-216911-field_2-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"2\"><fieldset><legend class=\"wpforms-field-label\">Your Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-216911-field_2\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][2][first]\" placeholder=\"First Name\" aria-errormessage=\"wpforms-216911-field_2-error\" required><label for=\"wpforms-216911-field_2\" class=\"wpforms-field-sublabel after\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-216911-field_2-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][2][last]\" placeholder=\"Last Name\" aria-errormessage=\"wpforms-216911-field_2-last-error\" required><label for=\"wpforms-216911-field_2-last\" class=\"wpforms-field-sublabel after\">Last<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-216911-field_3-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-216911-field_3\">Email you placed the order <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-216911-field_3\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][3]\" placeholder=\"Your email placed order here\" spellcheck=\"false\" aria-errormessage=\"wpforms-216911-field_3-error\" required><\/div><div id=\"wpforms-216911-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-216911-field_4\">Phone Number<\/label><input type=\"text\" id=\"wpforms-216911-field_4\" class=\"wpforms-field-medium\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-216911-field_4-error\" ><\/div><div id=\"wpforms-216911-field_5-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-216911-field_5\">Describe<\/label><textarea id=\"wpforms-216911-field_5\" class=\"wpforms-field-large\" name=\"wpforms[fields][5]\" placeholder=\"Describe in detail what support you would like here\" aria-errormessage=\"wpforms-216911-field_5-error\" ><\/textarea><\/div><div id=\"wpforms-216911-field_6-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"6\"><fieldset><legend class=\"wpforms-field-label\">Reason why you are not happy with your items: <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-216911-field_6\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-216911-field_6_1\" name=\"wpforms[fields][6]\" value=\"I received wrong\/damaged\/faulty items\" aria-errormessage=\"wpforms-216911-field_6_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-216911-field_6_1\">I received wrong\/damaged\/faulty items<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-216911-field_6_2\" name=\"wpforms[fields][6]\" value=\"I got some package\/s but not all my order (The items above are missed)\" aria-errormessage=\"wpforms-216911-field_6_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-216911-field_6_2\">I got some package\/s but not all my order (The items above are missed)<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-216911-field_6_3\" name=\"wpforms[fields][6]\" value=\"I haven&#039;t received my order yet\" aria-errormessage=\"wpforms-216911-field_6_3-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-216911-field_6_3\">I haven't received my order yet<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-216911-field_6_4\" name=\"wpforms[fields][6]\" value=\"Other reason\" aria-errormessage=\"wpforms-216911-field_6_4-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-216911-field_6_4\">Other reason<\/label><\/li><\/ul><\/fieldset><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"216911\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/zinprint.com\/us\/wp-json\/wp\/v2\/pages\/216920\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-216911\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><img decoding=\"async\" src=\"https:\/\/zinprint.com\/us\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\n","protected":false},"excerpt":{"rendered":"<p>Can I cancel or change my order? Yes, we offer a 12-hour grace period for all orders. You can change or cancel your order free of charge within 12 hours of placing it. This includes modifications to: Item size or color Product quantity Shipping address How to request a change: To ensure your request is [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-216920","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zinprint.com\/us\/wp-json\/wp\/v2\/pages\/216920","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zinprint.com\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zinprint.com\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zinprint.com\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zinprint.com\/us\/wp-json\/wp\/v2\/comments?post=216920"}],"version-history":[{"count":0,"href":"https:\/\/zinprint.com\/us\/wp-json\/wp\/v2\/pages\/216920\/revisions"}],"wp:attachment":[{"href":"https:\/\/zinprint.com\/us\/wp-json\/wp\/v2\/media?parent=216920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}