ORDER CANCELLATION & CHANGE POLICY

Last Updated: January 22, 2026

At ZINPRINT, we strive to process and fulfill our orders as quickly as possible. Because our apparel is often printed or prepared shortly after an order is confirmed, we have established a strict window for any modifications to ensure efficiency and quality.

1. THE 12-HOUR MODIFICATION WINDOW

You have exactly 12 hours from the time of purchase to request a cancellation or make changes to your order. This includes updates to:

  • Item Details: Size, color, or quantity.

  • Shipping Information: Recipient name or delivery address.

After this 12-hour timeframe, your order enters our production and packaging phase. Once production has commenced or the order has been handed over to our logistics partners, we are strictly unable to stop, refund, or modify it.

2. HOW TO REQUEST A CHANGE

To ensure your request is handled within the eligible window, please contact us immediately:

  • Email Us: support@zinprint.com

  • Subject Line: Please use: [URGENT] Cancellation/Change Request – Order # (Your Order Number) to help our support team prioritize your message.

3. CASES WHERE CANCELLATIONS ARE NOT ACCEPTED

We cannot cancel or modify orders in the following scenarios:

  • Expired Window: Any request submitted after the initial 12-hour period.

  • In Production/Transit: Orders that have already been manufactured, packaged, or are currently in transit with the carrier.

  • Missing Quantity: If you forgot to add an item, please place a new, separate order. For security and system integrity, we cannot manually add items to an existing transaction.

4. ADDRESS ACCURACY & LIABILITY

Providing a complete and accurate shipping address is the customer’s responsibility.

  • Correction Period: Any address errors must be reported within the 12-hour window.

  • Late Corrections: After 12 hours, the order will be shipped to the address provided at checkout. ZINPRINT is not responsible for failed deliveries, lost packages, or returns due to incorrect/incomplete addresses (e.g., missing APT/Suite numbers) provided by the buyer. No refunds or free replacements will be issued in these cases.

CONTACT INFORMATION

Our team is dedicated to ensuring your order arrives exactly as intended. If you have any questions, please reach out:

ZINPRINT TEAM

  • Operating Hub: 123 Le Trung Dinh, Nghia Chanh Bac, Quang Ngai City, Quang Ngai 570000, Vietnam

  • U.S. Address: 917 Chimney Hill Pkwy, Virginia Beach, VA 23462, USA

  • Email: support@zinprint.com

  • Legal Entity: CARLO JEWELRY LLC

  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+7)