FREQUENTLY ASKED QUESTIONS (FAQ)

What payment methods do you accept? We accept PayPal and all major credit/debit cards, including Visa, Mastercard, American Express, and Discover.
What is your ordering process? Ordering at ZINPRINT is simple and takes only 4 steps:
1. Select your favorite apparel items and add them to your cart.
2. Enter your billing and shipping information.
3. Select your shipping method.
4. Complete the secure checkout via our encrypted gateway.
What should I do if I made a mistake on my order? Contact us immediately at support@zinprint.com. Our team will work quickly to resolve your concerns before the order moves to our fulfillment phase.

How do I change or cancel my order? You have a 12-hour window from the time of payment to request a change (size, color, quantity, or shipping address) or a full cancellation.
Why only 12 hours? To ensure fast delivery, we begin processing and preparing your custom apparel shortly after an order is placed. Once the 12-hour window has passed and the order has been sent to our fulfillment center, we are strictly unable to cancel or modify it.

When will I receive my tracking number? For our standard apparel, tracking numbers are typically generated within 1–2 business days. You will receive an automated email with a tracking link the moment your order is dispatched.
How long does delivery take? After the initial handling period, transit time usually takes 5–9 business days for domestic delivery.
Why hasn’t my tracking status updated? Carriers may take 3–5 business days to scan your package into their system and show the initial update. If there is no movement for over 10 days, please contact us so we can investigate with the carrier.
My tracking says “Delivered,” but I haven’t received it. What now? First, verify that your shipping address was entered correctly. Occasionally, carriers scan items as delivered 1–2 days before actual arrival. If it hasn’t appeared after 3 business days, please email us at support@zinprint.com.

What if my order is defective or incorrect? Quality is our top priority. If you receive a flawed item or the wrong product, email us at support@zinprint.com with your order number and clear photos of the product and the shipping label. We will send a replacement free of charge.
What is your Return & Refund Policy? We are happy to replace items that are structurally flawed, have poor print quality, or differ significantly from the website description. Please refer to our full Return & Refund Policy for more details.
What should I do regarding late or missing refunds? First, check your bank account again. Then, contact your credit card company; it often takes 3–5 business days for banks to officially post a refund to your statement. If you still haven’t received it after this period, please reach out to our billing team.

Still have questions? We are here to help!

Email: support@zinprint.com
Operating Hub: 123 Le Trung Dinh, Nghia Chanh Bac, Quang Ngai City, Vietnam.
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+7)